EVLUXXP
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EVOLUX XP — BILLING & REFUND POLICY

Last Updated: June 2026 Effective Date: Upon account creation

1. FREE TRIAL

New users receive a 3-day free trial upon creating an account. No credit card or payment information is required to start the free trial. The trial provides full access to all Platform features for three (3) calendar days from the date of account creation.

The free trial is available once per user, once per email address, and once per device. Creating multiple accounts to obtain additional free trials is a violation of our Terms of Service and will result in account termination.

When the free trial expires, you will be prompted to choose a subscription plan to continue accessing the Platform. Current plan options and pricing are available on the pricing page within the Platform.

2. SUBSCRIPTION PLANS

Evolux XP offers two subscription billing cycles:

  • Monthly plan: billed once every 30 days
  • Annual plan: billed once every 365 days

Current pricing for each plan is displayed on the pricing page within the Platform. Prices may change at any time. Any price change will be communicated before your next renewal date, giving you the opportunity to cancel before the new price applies.

3. BILLING

All payments are processed securely by Stripe, our third-party payment processor. Evolux XP does not store your credit card or payment details. By subscribing, you authorize Stripe to charge your selected payment method on a recurring basis according to your chosen billing cycle.

Subscriptions renew automatically unless cancelled before the renewal date. You are responsible for ensuring your payment method remains valid. If a payment fails, access to premium features may be suspended until the payment is successfully processed.

4. CANCELLATION

You may cancel your subscription at any time through your account settings within the Platform. Cancellation stops future automatic renewals.

Upon cancellation, you retain full access to the Platform for the remainder of the period you have already paid for:

  • Monthly plan: access continues for the remainder of the current 30-day period
  • Annual plan: access continues for the remainder of the current 365-day period

Once the paid period ends, your account reverts to a restricted free state. Your data is preserved unless you choose to delete your account.

This access-until-end-of-period rule applies globally, including in all jurisdictions where a cooling-off refund is exercised: once the applicable cooling-off window has passed, cancellation results in no monetary refund, but full access remains until the end of the billing period already paid for.

5. REFUND POLICY

5.1 General Rule — Payments Are Final After the Cooling-Off Window

Outside of the mandatory cooling-off windows described in Section 5.2, all payments made to Evolux XP are final and non-refundable. We do not issue refunds, credits, or partial refunds for any of the following:

  • Partial use of a billing period
  • Dissatisfaction with the Platform or any of its features
  • Failure to cancel before a renewal date
  • Account termination due to a violation of our Terms of Service
  • Changes to Platform features, pricing, or availability
  • Technical issues or service interruptions not caused by gross negligence on our part

We strongly encourage all users to make full use of the 3-day free trial before subscribing.

5.2 Mandatory Cooling-Off Windows by Jurisdiction

Consumer protection law in certain countries grants users the right to withdraw from a subscription contract within a defined period and receive a full refund. Evolux XP fully honours these rights. Where the law of your country of residence grants a cooling-off period longer than those listed below, that longer statutory period applies instead.

5.2.1 European Union (all member states)

Under Directive 2011/83/EU on consumer rights, as implemented in each EU member state, you have the right to withdraw from a distance contract within 14 calendar days of entering into it without giving any reason.

How to exercise this right: Contact us at support@evolux-xp.com with the subject line REFUND REQUEST — EU within 14 days of your subscription payment. We will process your full refund within 14 days of receiving your withdrawal notice, using the same payment method you used to subscribe.

Important notice for EU users: If you expressly request that the Platform service begin immediately upon payment and acknowledge in writing that you will lose your right of withdrawal once service has commenced, your statutory right of withdrawal is extinguished upon commencement of the service. You will be asked to give this express consent during the checkout process.

After the 14-day cooling-off window has passed, no refund will be issued. You may still cancel your subscription at any time and will retain full access until the end of your current billing period.

5.2.2 United Kingdom

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and consistent with the Digital Markets, Competition and Consumers Act 2024 and all currently active UK consumer protection standards, you have the right to cancel your subscription within 14 calendar days of entering into the contract.

The same waiver mechanism for immediate service commencement applies as described for EU users above.

After the 14-day cooling-off window, no refund will be issued. You may cancel at any time and will retain access until the end of your current billing period.

5.2.3 Brazil

Under Article 49 of the Código de Defesa do Consumidor (Lei nº 8.078/1990), you have the right to withdraw from any contract entered into outside of a physical establishment (including online purchases) within 7 calendar days of the date of purchase, with entitlement to a full refund.

Como exercer este direito: Entre em contato pelo e-mail support@evolux-xp.com com o assunto SOLICITAÇÃO DE REEMBOLSO — BRASIL dentro de 7 dias corridos a partir da data do pagamento. Processaremos o reembolso integral em até 14 dias após o recebimento do seu pedido, pelo mesmo método de pagamento utilizado.

Após o prazo de 7 dias, não haverá reembolso. Você poderá cancelar a qualquer momento e manterá o acesso completo até o fim do período já pago.

5.2.4 United States

There is currently no federal law in the United States that mandates a specific cooling-off period for SaaS or digital subscription services. Evolux XP is not legally required to offer a refund window to US-based users beyond what is described in this policy.

However, as a gesture of goodwill and in alignment with best practices under the FTC's consumer protection framework, Evolux XP voluntarily offers US users a 7-calendar-day goodwill window from the date of initial subscription payment during which you may request a full refund.

To request: Email support@evolux-xp.com with the subject line REFUND REQUEST — US within 7 days of payment. This is a voluntary policy and does not create any legal obligation beyond the scope of this document.

State-level auto-renewal laws (including California's Automatic Renewal Law) may provide additional rights regarding disclosure, consent, and cancellation mechanics. We comply with all applicable state auto-renewal laws. If you believe your state provides additional rights, please contact us.

After the 7-day goodwill window, all payments are final. You may cancel at any time and retain access until the end of your current billing period.

5.2.5 Mozambique

Mozambique's Consumer Protection Law (Lei n.º 22/2009, de 28 de Setembro) and its implementing regulations (Decreto n.º 27/2016, de 18 de Julho) establish the consumer's right to fair treatment, the right to cancel distance contracts, and the right to redress for defective services. The Electronic Transactions Law (Lei n.º 3/2017, de 9 de Janeiro) further governs e-commerce transactions and consumer protection in the digital context.

While Mozambican law does not currently specify a fixed minimum cooling-off period for digital subscription services, Evolux XP voluntarily offers Mozambican users a 7-calendar-day goodwill window from the date of initial subscription payment during which you may request a full refund.

To request: Email support@evolux-xp.com with the subject line PEDIDO DE REEMBOLSO — MOÇAMBIQUE within 7 days of payment.

After the 7-day goodwill window, no refund will be issued. You may cancel at any time and will retain access until the end of your current billing period.

5.2.6 Canada

Under Canada's Competition Act and applicable provincial consumer protection legislation (including Quebec's Consumer Protection Act, which applies to online contracts), you have rights related to distance selling and contract cancellation. Evolux XP voluntarily provides Canadian users a 7-calendar-day goodwill window for refund requests, and complies with all applicable provincial requirements.

5.2.7 All Other Jurisdictions

For users in all other countries, Evolux XP voluntarily offers a 7-calendar-day goodwill window from the date of initial subscription payment. If local law in your country of residence mandates a longer period, that statutory period applies and takes precedence over this policy. If you believe your country's law entitles you to a longer cooling-off period, please contact us at support@evolux-xp.com.

5.3 Post-Cooling-Off Cancellations — Access Until End of Period

In all cases globally, once the applicable cooling-off or goodwill window has passed:

  • You may cancel your subscription at any time via your account settings
  • No monetary refund will be issued
  • You retain full, uninterrupted access to all features of your paid plan until the natural end of your current billing cycle
    • Monthly plan subscribers: access until the end of the current 30-day period
    • Annual plan subscribers: access until the end of the current 365-day period
  • At the end of the billing cycle, your account reverts to a restricted free state

5.4 No Refunds for Specific Situations

The following situations do not qualify for a refund under any circumstances, including within any applicable cooling-off window:

  • Accounts terminated due to a violation of the Terms of Service or Acceptable Use Policy
  • Accounts terminated for fraudulent activity
  • Virtual Currency (XP, Gold, Gems) balances — these have no monetary value and are never refundable

6. CHARGEBACKS

Initiating a chargeback or payment dispute with your bank or card provider for a charge that is consistent with this policy and where no statutory refund right applies constitutes a breach of our Terms of Service. We reserve the right to permanently suspend accounts associated with fraudulent or unjustified chargebacks, and we will provide full documentation to the payment processor to contest such disputes.

If you have a legitimate concern about a charge, please contact us directly at support@evolux-xp.com before initiating a chargeback. We respond to all billing inquiries within 3 business days.

7. CONSENT RECORDS

In compliance with the FTC Negative Option Rule (US), the Consumer Contracts Regulations 2013 (UK), and equivalent laws across all supported jurisdictions, Evolux XP records and stores the following at the time of each subscription payment:

  • The date and time of payment
  • The plan selected and the price disclosed at the time of consent
  • The user's explicit acceptance of these billing terms
  • The jurisdiction-specific refund terms presented to the user at checkout

These records are retained for a minimum of 3 years and may be disclosed in the event of a dispute.

8. CONTACT

For billing questions, payment issues, or refund requests:

Email: support@evolux-xp.com Subject line: BILLING INQUIRY (or the jurisdiction-specific subject line referenced in Section 5.2)

We aim to respond to all billing inquiries within 3 business days.